I tried to call and was kicked to text I had to wait an hour for and the person who I chatted with must have been following a script and/or not comprehending what I was trying to explain because there were ten minute pauses between responses and she didn’t respond appropriately to what I typed. I truly hope that the temporary charges (service and tip) on my card are removed promptly.
Let me emphasize: I NEVER RECEIVED A SERVICE. I scheduled my entire day around this and just happened to come across the cancellation by accident after receiving the bizarre email. I understand that things happen that are out of one’s control, but COMPANIES REALLY NEED TO INFORM PEOPLE OF CANCELLATIONS WHEN THEY HAPPEN. Confused, I went to the app, and it said my confirmed service scheduled for 1:30 p.m. At 12:40 I received an email from Soothe saying I’d already had the service, asking me how it was (?). This is the second time I tried to book something so I was glad to finally have a session confirmed four days prior to the actual service. I had a service booked and confirmed for today at 1:30 for which I cleared my entire schedule.
